Privacy Policy for Wayline KE

Last Updated: [12/28/2025]

Wayline KE we values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile platforms, and services (collectively, the “www.waylineke.com”).

By accessing or using Wayline KE, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our travel-related services.

1.1 Personal Information

We may collect personal details including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Identification details (where required for bookings)
  • Account login details

1.2 Booking & Transaction Information

  • Hotel, car rental, tour, and activity bookings
  • Check-in and check-out details
  • Pricing, payments, and transaction history
  • Communication with service providers

1.3 Partner & Host Information

If you list properties or services on Wayline KE, we may collect:

  • Business or property details
  • Bank or payout information
  • Verification documents
  • Listings, availability, and pricing data

1.4 Technical & Usage Data

  • IP address
  • Device and browser information
  • Cookies and similar tracking technologies
  • Pages visited, clicks, and interactions

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our services
  • Process bookings, payments, and refunds
  • Communicate booking confirmations and updates
  • Verify user identities and prevent fraud
  • Personalize content and offers
  • Provide customer support
  • Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

Wayline KE uses cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyze traffic and usage patterns
  • Improve performance and user experience

You may disable cookies in your browser settings, but some features may not function properly.

4. Sharing of Information

We do not sell your personal data. We may share information only in the following cases:

4.1 Service Providers

With hotels, car rental companies, tour operators, and hosts to complete your bookings.

4.2 Payment Processors

With trusted third-party payment providers to securely process transactions.

4.3 Legal Requirements

If required by law, regulation, court order, or government request.

4.4 Business Transfers

In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no online platform can guarantee 100% security.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal and accounting requirements
  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

Requests can be made by contacting us using the details below.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Wayline KE does not knowingly collect personal information from children under the age of 18. If such data is discovered, it will be promptly deleted.

10. International Data Transfers

Your information may be stored or processed outside your country of residence. We take steps to ensure adequate data protection in line with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Wayline KE
Email: support@waylineke.com
Phone/WhatsApp: +254 741 688 330

By using Wayline KE, you acknowledge that you have read and understood this Privacy Policy.