If you do not agree with these Terms, you must not use the Platform.
1. About Wayline KE
Wayline KE is an online travel marketplace that connects travelers with third-party service providers offering:
- Hotels and lodging
- Airbnbs and short stays
- Car rentals
- Tours and activities
- Travel-related services
Wayline KE does not own or operate the listed properties or services unless explicitly stated.
2. Eligibility
To use Wayline KE, you must:
- Be at least 18 years old
- Have the legal capacity to enter into a binding agreement
- Provide accurate and truthful information during registration and booking
3. User Accounts
You may need to create an account to access certain features.
You are responsible for:
- Keeping your login details secure
- All activities that occur under your account
- Updating your information if it changes
Wayline KE is not responsible for unauthorized access caused by your failure to protect your account.
4. Bookings and Payments
For Travelers
- All bookings made through Wayline KE are subject to availability and confirmation
- Prices shown may include platform service fees, taxes, or partner commissions
- Payments must be completed through the approved payment methods on the Platform
For Partners (Hosts & Service Providers)
- Partners agree to honor all confirmed bookings
- Wayline KE earns a commission per completed booking as stated on the Platform
- Partner payouts are processed according to Wayline KE’s payout schedule and policies
5. Cancellations and Refunds
- Cancellation and refund policies are determined by each individual partner and clearly displayed before booking
- Wayline KE is not responsible for refund delays caused by partners or payment processors
- No-shows may be non-refundable depending on the listing’s policy
6. Partner Listings
Partners are responsible for:
- Accurate descriptions, pricing, photos, and availability
- Ensuring services comply with all local laws and regulations
- Delivering services as described
Wayline KE reserves the right to suspend or remove listings that violate policies or receive repeated complaints.
7. User Conduct
You agree not to:
- Post false, misleading, or fraudulent content
- Use the Platform for illegal activities
- Harass, abuse, or harm other users
- Attempt to bypass payments or commissions
- Upload malicious software or harmful content
Violation may result in account suspension or termination.
8. Intellectual Property
All content on Wayline KE, including logos, branding, text, design, and software, is owned by or licensed to Wayline KE.
You may not copy, modify, distribute, or exploit any content without written permission.
9. Limitation of Liability
Wayline KE:
- Acts only as an intermediary between travelers and service providers
- Is not responsible for accidents, injuries, losses, or disputes arising from bookings
- Does not guarantee the quality, safety, or legality of listed services
To the maximum extent permitted by law, Wayline KE shall not be liable for indirect, incidental, or consequential damages.
10. Disclaimers
- Services are provided on an “as is” and “as available” basis
- Wayline KE does not guarantee uninterrupted or error-free operation
- We do not guarantee that listings meet your expectations
11. Termination
Wayline KE may suspend or terminate accounts:
- For violation of these Terms
- For fraudulent or harmful activity
- Without prior notice where legally permitted
Users may stop using the Platform at any time.
12. Privacy
Your use of Wayline KE is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
13. Governing Law
These Terms are governed by the laws of the Republic of Kenya, without regard to conflict of law principles.
14. Changes to These Terms
Wayline KE may update these Terms at any time. Continued use of the Platform after changes means you accept the updated Terms.
15. Contact Information
For questions or concerns about these Terms, contact us at:
Wayline KE
📧 Email: support@waylineke.com
🌐 Website: www.waylineke.com
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